1. Credits and Digital Purchases
AdultClub.ai may offer credits or other digital products that can be used to access content, features, interactions, or services on the platform.
Because credits and digital services are generally delivered immediately, purchases of credits are final once the credits have been delivered to the user's account, except where a refund is required by applicable law or approved by AdultClub.ai under this policy.
2. Unauthorized or Fraudulent Transactions
If you believe your account has been charged without your authorization, contact AdultClub.ai as soon as possible.
AdultClub.ai may investigate the transaction and, when appropriate, issue a refund or credit for verified unauthorized transactions. Users may be asked to provide information necessary to verify the transaction and protect the account from further unauthorized activity.
3. Technical Problems
If a technical error prevents a purchased digital service or feature from being delivered, AdultClub.ai may, at its discretion:
- Restore the purchased credits or service;
- Provide replacement credits or equivalent access; or
- Issue a refund when the issue cannot reasonably be corrected.
Technical issues should be reported promptly so that AdultClub.ai has an opportunity to investigate and resolve the problem.
4. Creator Content and Transactions
AdultClub.ai is a platform that facilitates interactions between users and creators. Refund requests involving creator content or services will be reviewed based on the circumstances of the transaction.
Generally, purchases of digital content that have already been accessed, viewed, downloaded, or otherwise delivered are not refundable, except where required by law or where AdultClub.ai determines that a refund is appropriate.
5. Account Termination
Closing or terminating an AdultClub.ai account does not automatically entitle the user to a refund of previously purchased credits or digital services.
Any unused balance remaining at the time an account is closed may be forfeited, subject to applicable law and any specific terms governing the user's account.
6. Refund Request Process
To request a refund, contact AdultClub.ai customer support and provide:
- Your AdultClub.ai username or account information;
- The date of the transaction;
- The transaction amount;
- The reason for the refund request; and
- Any relevant transaction or receipt information.
AdultClub.ai will review the request and notify the user of the decision.
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.
7. Chargebacks
Before initiating a chargeback with a bank or payment provider, users are encouraged to contact AdultClub.ai so that the issue can be investigated and resolved.
AdultClub.ai reserves the right to suspend or terminate accounts associated with fraudulent, abusive, or intentionally improper chargeback activity.
8. Exceptions Required by Law
Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be waived under applicable law.
AdultClub.ai reserves the right to review individual circumstances and provide refunds or credits when appropriate.
9. Policy Changes
AdultClub.ai may update this Refund & Cancellation Policy from time to time. Any changes will become effective when posted on the AdultClub.ai platform.
10. Contact
For refund or transaction questions, please contact AdultClub.ai Customer Support through the support/contact options available on the platform.